Privacy Policy

1. Introduction

FiberFinder LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fiberfinder.com and use our services.

2. Information We Collect

We collect information in the following ways:

Information you provide:

• Street addresses entered for availability checks
• Email addresses for newsletter subscriptions
• Contact form submissions (name, email, message)
• Account registration information for ISP users

Information collected automatically:

• IP address and approximate location
• Browser type and version
• Pages visited and time spent
• Referring website
• Device information

3. How We Use Your Information

• To provide broadband availability results for addresses you search
• To send newsletter updates you have opted into
• To respond to contact form inquiries
• To provide ISP dashboard and intelligence services
• To improve our services and user experience
• To generate aggregate, anonymized analytics
• To detect and prevent fraud or abuse

4. Address Data

When you search for broadband availability, we use the address you enter solely to look up internet service options. We may retain anonymized, aggregate search data to improve our services and understand broadband demand patterns. We do not sell individual address search data to third parties.

5. Cookies and Tracking

We use essential cookies required for the Service to function, analytics cookies to understand usage patterns, and performance cookies to optimize page load times. You can configure your browser to refuse cookies, though some features may not function properly without them.

6. Third-Party Services

We may use third-party services for analytics (such as privacy-focused analytics platforms), email delivery, payment processing, and map rendering. These services have their own privacy policies governing their use of your data.

7. Data Sharing

We do not sell your personal information. We may share information:

• With service providers who assist in operating our platform
• When required by law or to respond to legal process
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets
• With your consent

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

9. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. You may request deletion of your personal data at any time.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability
• Opt out of marketing communications

11. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@fiberfinder.com.